Frequently Asked Questions About 3 Years Upgrade Protection (3YUP)

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Wondering what is 3YUP, how does it work, do you really need it, and what happens if you don't have it? Here you'll find the answers to these questions and other software maintenance and upgrade protection issues. If after reading this FAQ you have a question that we haven't answered, drop us a line, and we'll get you the information you need.

What is 3 Years Upgrade Protection?

3 Years Upgrade Protection (3YUP) is optional coverage that ensures that you receive every Software Maintenance update and any Software Upgrades we release during your 3YUP coverage period. With the 3YUP, these LDAP Admin Tool updates and upgrades are free. You do not have to pay an additional upgrade license fee to stay current with LDAP Admin Tool.

What products are eligible for 3YUP coverage?

We offer 3YUP coverage programs for LDAP Admin Tool.

What is the 3YUP coverage period?

3YUP coverage is for three years from date of purchase and must be renewed every 3 years in order to stay in effect. You can purchase additional years of 3YUP anytime during the coverage period. Maintaining current 3YUP coverage is more cost effective than purchasing an upgraded version of a product at upgrade price.

How do I renew my 3YUP coverage?

LDAPSoft typically sends you email 30 days prior to your 3YUP expiration date to remind you that it's time to renew. When you're ready to renew, you can follow the hyperlink in that email to purchase.

What are Software Maintenance Updates?

The LDAPSoft team makes periodic software maintenance updates to LDAP Admin Tool to correct errors, provide enhancements, or improve performance. A software maintenance update is defined as a new build for the current version of the product that results in a patch, bug fix, updated documentation, or improved performance.

What are Software Upgrades?

A software upgrade is defined as a new release of LDAP Admin Tool that substantially enhances the functionality of the product and/or results in a change to the release number of the product (for example, LDAP Admin Tool 2.2 to LDAP Admin Tool 3.0). You are required to purchase a 3YUP in order to receive free upgrades to a newer release of LDAP Admin Tool.

What happens if I choose not to purchase 3YUP?

If you choose not to purchase the 3YUP, but are a registered LDAP Admin Tool user, you are entitled to any software maintenance updates to the release of LDAP Admin Tool you have purchased. For example, if you purchased LDAP Admin Tool 2.2 , you will be able to download subsequent software builds for that release (for example, LDAP Admin Tool 2.4, 2.6 ....) for free. Without 3YUP, you are not eligible to receive free software upgrades, however.

How do I receive Software Maintenance Updates?

You can easily check on the availability of software maintenance updates to your current release of LDAP Admin Tool by clicking Help > Check for Updates .. on the LDAP Admin Tool menu.

How do I receive Software Upgrades?

If you are a registered LDAP Admin Tool user with current 3YUP coverage and would like to upgrade your software, Please visit our upgrade center for more information.

What does it mean to Process my 3YUP?

Customers with current 3 Years Upgrade Protection (i.e. 3YUP that has not expired) may Process their 3YUP to get a key code for the most current version of LDAP Admin Tool. Please visit our upgrade center for more information.

Are you ready to purchase your LDAP Admin Tool 3YUP?

Don't worry, it's easy. You can purchase your 3YUP along with your LDAP Admin Tool software online. If you already have your LDAP Admin Tool software, you can purchase your 3YUP from upgrade center.