LDAPSoft
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Technical Support Contracts

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LDAPSoft offers professional support for our products with options for every environment and budget. An Annual Support Contract begins on the date that your software license is purchased, or on the date that the previous year's Annual Support Contract expires, and lasts for 12 months.

Basic Annual Plan
Platinum Annual Plan
Hourly  Support
Phone, E-mail Support
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Free Software updates and upgrades
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n/a
Support Ticket History
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Support Hours Per Month
2 /Month
5 /Month
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Price

$2,999 per year
4,999 per year (LDAP Plus AD Help Desk Tool)

6,999 per year
9,999 per year (LDAP Plus AD Help Desk Tool)

150 per hour (3 hours minimum)
195 per hour for LDAP Plus AD Help Desk Tool (3 hours minimum)

To purchase support contracts, please contact our sales department.

Support Plan Features

Phone & E-mail Communication

Contact LDAPSoft support team however you choose. For Phone communication either contact our customer service number at 1-(800)-553-4131 or send an email to support@ldapsoft.com with the problem description and call back number and we will return your call ASAP.

Unlimited Incidents

Support plans are based on hours, not incidents. Feel free to cram as many questions as you can into each support call!

Overage Allowance

If you exceed your hourly support limit within a month, you can "borrow" hours from future months for no additional fee.

Support Ticket History

LDAPSoft provides customers with a secure, dedicated portal for support issues. Customers can login to submit new tickets, view the status of existing tickets, or analyze the entire history of support incidents (Only available with Platinum Plans).